At Caftan The Mushk, we take great pride in delivering handcrafted, premium-quality abayas, caftans, and women’s dresses. Every piece is carefully inspected and packaged to ensure it reaches you in perfect condition.

We follow a strict return policy applicable only in the following cases:

1. Damaged Product Received – If your order arrives with visible damage.

2. Incorrect Product Shipped – If the product you receive is different from your order.

How to Request a Return

If you receive a damaged or incorrect product, please follow these steps within 48 hours of delivery:

1. Contact Us:

   • Email: themushk14@gmail.com

   • Phone/WhatsApp: +91 9310437721 / +91 9560701256

2. Provide the Following Details:

   • Order ID & Contact Number

   • Clear photos/videos of the damaged or incorrect product

   • Unboxing video (if available) for faster verification

3. Verification & Approval:

   • Our team will verify the claim and approve the return if it meets the above conditions.

   • Once approved, we will arrange for return pickup or request you to ship it back.

Refunds

• Refunds are processed only after we receive and inspect the returned product.

• Refunds will be issued to your original payment method within 7–10 business days after approval.

• Shipping charges are non-refundable.

Important Notes

• Returns are not accepted for customized products, wrong size selection, or change of mind.

• Products must be unused, unworn, and with original tags and packaging to qualify for a return.

• We reserve the right to decline returns that do not meet our policy criteria.

This policy ensures that every Caftan The Mushk purchase is secure, and genuine issues are handled quickly and professionally.